Celebrating the Women of Tusa and Women Worldwide
Today, on International Women’s Day 2026, we proudly recognize and celebrate the achievements, leadership, and contributions of women around the world. Across every profession, community, and nation, women continue to lead, innovate, support, and strengthen [...]
National Severe Weather Preparedness Week: Ensuring Reliable Emergency Communications
As we observe National Severe Weather Preparedness Week from March 1 - March 7, 2025, Tusa Consulting Services reaffirms our commitment to supporting public safety officials in ensuring resilient and reliable emergency communications. Severe weather [...]
TUSA Consulting Services Congratulates Giveaway Winner
TUSA Consulting Services is proud to congratulate Major Corey King of the Washington County Sheriff’s Office as the winner of our 40” Roku TV giveaway at this year’s Georgia Emergency Communications Conference, held at the [...]
TUSA: Vendor-Agnostic, Objective, and Honest
In today’s public safety technology landscape, agencies are often faced with an overwhelming number of solutions, vendors, and competing claims. Each promises better performance, greater efficiency, and long-term savings, but not all solutions are created [...]
Final Thoughts – “Is America’s 9-1-1 Workforce Fraying?”
As we conclude our 7-part series, “Is America’s 9-1-1 Workforce Fraying?”, I want to sincerely thank everyone who read, shared, commented, and engaged in this important conversation. The response from telecommunicators, 9-1-1 leaders, elected officials, [...]
Part 6: A Concise Action Plan for 9-1-1 Staffing – The First 90 Days
The 9-1-1 staffing crisis can feel overwhelming because it’s been building for years and for many PSAP leaders, it’s happening while they’re already running short every single day. The reality is this: long-term solutions matter, [...]
Part 5: Long-Term System Improvements (Strategic Investments)
America’s 9-1-1 staffing crisis isn’t going to be solved by hiring pushes alone. If we want to stop the revolving door, we must fix the systems that burn people out in the first place. That [...]
Tusa Consulting Services Joins ACG Systems
We’re pleased to share that Tusa Consulting Services was acquired by ACG Systems, effective January 30, 2026. Together, Tusa and ACG share a commitment to professionalism and mission-critical communications in support of public safety agencies [...]
AI-Ready Needs & Operations Assessments for 911 / NG911 Systems
At TUSA, our consulting engagements are rooted in the PHASE I Needs Assessment, which helps agencies identify mission-critical requirements and opportunities for technological improvements without being driven by vendor sales goals. Here’s how we support [...]
Part 4: What Governmental Leaders (County Commissioners, City Managers, State Legislators) Should Prioritize
When local and state leaders ask, “What can we do that actually makes a difference and not just for this quarter, but for the next five years?” the answer is clear: stabilizing the 9-1-1 workforce [...]
Part 3: What 9-1-1 Directors can do — immediate, practical steps.
When directors ask “What can I actually do right now, with the staff and budget I have?” the answer is this: there are concrete actions that can be implemented in the near term. These steps, [...]
TUSA SPOTLIGHT: Julie Heimkes Attends the 2026 APCO International Commercial Advisory Committee Meeting
TUSA Consulting Services is proud to announce that Julie Heimkes, Senior Public Safety Operations Officer, attended the 2026 mid-year APCO International Commercial Advisory Committee (CAC) meeting, held on February 3, 2026, in Daytona Beach, Florida. [...]
Part 2: Why 9-1-1 Retention is Failing?
Retention in emergency communications is no longer just an HR challenge—it’s becoming an operational risk. Across the United States, 9-1-1 centers and PSAP’s are being asked to do more with fewer people while call volume, [...]
Part 1 – Is America’s 9-1-1 Workforce Fraying — What 9-1-1 Directors and Community Leaders Must Do Now
Welcome to Part 1 of our 7 part thought-leadership series, "Is America's 9-1-1 Workforce Fraying - What 9-1-1 Directors and Community Leader Must Do Now! Across the country, public safety answering points (PSAPs) are sounding [...]
Investing in Reliability: Looking Past the Price Tag in Critical Communications Procurement
Upgrading or replacing LMR and NG911 systems often comes with one major obstacle: "Sticker Shock". Multi-million-dollar vendor proposals can cause agencies to delay or abandon critical projects, increasing operational risk for first responders and the [...]
