OUR NEXT GENERATION 911 SERVICES
TUSA is a leader in Next Generation 911. With funding and support improving, there has never been a better time to move your PSAP forward. NG911 transforms the historically analog world of voice into IP-based call handling. The same connection that carries the caller’s voice can also deliver more accurate location, multimedia, patient history, and other useful data.
We start with a practical operational assessment of your PSAP—reviewing workflows, staffing, training, policies, and GIS data readiness—to identify priorities and a clear path to implementation. When you’re ready to buy, we provide vendor-neutral procurement support for emergency communications software and systems (ESInet/NGCS, call-handling, CAD/RMS, and related tools).
Whether you are upgrading to NG911 or replacing an existing solution, TUSA follows nationally recognized standards and designs for PSAPs and backup PSAPs with geographic redundancy to avoid single points of failure. Our process includes disciplined software/hardware sustainment and maintenance tracking so each client’s Next Gen system stays reliable and ready.
A Clear Path Forward
NG911 success is as much about operations and people as it is about technology. TUSA guides PSAPs through three practical steps that reduce risk and speed adoption.
- Evaluate — Baseline ops and tech readiness across workflows, GIS, networks, and interoperability to spot gaps.
- Engage — Align stakeholders, funding, governance, and vendor-neutral requirements to de-risk procurement.
- Envision — Design a resilient future state with phased roadmap, KPIs, and a sustainment plan.
