Most customers have heard about the Three Phases of Consultant Services. In fact, TUSA just released articles on those three phases and what to expect during each one of those phases. However, TUSA is proud to announce a Phase IV to our consultant portfolio. As TUSA supports a total cost of ownership (TCO) for a new radio network and technology of at least 15 years, it is important to ensure that lifecycle support is being continued and proper maintenance and service is being provided for your public safety radio network by the contracted vendor and the customer too.

The PHASE IV Methodology is designed to maintain and sustain or extend the lifecycle of emergency radio communications systems by providing a rigorous and systematic approach to post-implementation support. This phase is crucial for ensuring that the communication system continues to meet the high standards required for public safety operations.

The core of PHASE IV is a Maintenance and Warranty Audit. This audit is conducted to evaluate the current state of the emergency radio communications system, ensuring that it remains fully operational and up to date. TUSA’s expert team thoroughly inspects the system’s performance by conducting four tasks.

Those four tasks include:

  • On-Site Infrastructure Inspection
  • Spare Equipment Audit
  • Review of Documentation and Contract Language
  • Final Report, Presentation, and Support

By doing so, TUSA protects its clients’ investments and ensures that the emergency communications system continues to function at its optimal level, safeguarding the public safety operations it supports. This additional phase reinforces TUSA’s commitment to providing ongoing, vendor-neutral support that prioritizes the needs and interests of its clients. TUSA currently provides this service to our current customers that have implemented their new radio network. We recommend or provide this Phase IV consultant service near the end of the warranty period. This audit is completed to ensure the vendor has provided warranty services as contracted. It also sets the stage and expectations for extended warranty services defined in the contract between the vendor and the customer.

TUSA can provide this service for any radio network, whether old or new. Based on your contractual services defined in a service agreement or just the need to know the status of your new or legacy radio network, TUSA can provide this audit and give you and your vendor insight to best practices to maintain and sustain your radio network to a standard that ensures your radio network is always operating optimally.

TUSA continues to “Raise the Bar in Critical Communications.” Give us a call at (816) 518-9223 to know more about this new service in the TUSA portfolio.

TUSA is an independent consultant providing professional services to Public Safety. TUSA does not sell, provide, or represent any equipment or managed services that could deter our professional opinion towards anything other than a vendor agnostic solution to support the customer identified needs.